Author Archives: Guest

Useless Liars

Really, really bad company. On phone waiting 1.5 hours when they estimated a 15 minute wait only for it to be the employees wage line (the number on this site is wrong). They control the negative reviews on TrustPilot (just try and leave a negative feedback for Hermes UK on TrustPilot it will get hidden… Read More »

failure to recover damage compensation

I paid for a parcel to be delivered on 24/9/19 including insurance. parcel arrived damaged, so I submitted a claim for compensation. 2 weeks later that claim has been ignored or lost, so I submit a support ticket, which a week later I find out has been ‘resolved’ without me getting compensation. tried talking to… Read More »

Bermuda Triangle

I had a very expensive Sony phone sent to me on the 3rd of October. Hermes Tracker showed it had arrived at my local depot on the 4th and was scheduled to be delivered that day. Just after that notification was another one saying there would be a delay and to wait 24 hours,a cynic… Read More »

Lost my parcel, won’t compensate

Hermes last scanned my parcel at local depot on wednesday. Parcel hasn’t updated in 5 days after. Hermes have agreed its lost after an investigation yet won’t refund because a big amazon box with £50 of clothes has a few quids sweets in. Told me they won’t assist me any further

Guitar lost

I sent a guitar that I sold on Ebay via Hermes. The parcel was collected from my home address on 20/9/19 and that is the only information that appears against the tracking number. It never arrived at it destination. I have made a complaint but no one ever gets back to me despite promises that… Read More »

Recycled Tracking Number

I ordered a parcel on 10/10/19 for collection the next day as I have done 100s of time, I use Hermes several times a week for my business parcels. Yes I have had problems in the past like I am sure everyone does but their prices and service suit my needs so I accept it… Read More »

Next Day Delivery

Early in the morning on the 26/10/19, I ordered some clothes on BooHooMan which BooHoo said would turn up on the Sunday (27th). The 27th came and I got a text to say that my clothes would be out for delivery between 1pm and 3pm. This time came and went and at 3:30pm, I checked… Read More »

Harassment by Hermes driver

Our Hermes delivery driver is a real piece of work. In the past he has: Made inappropriate comments about my appearance which have made me feel very uncomfortable; Taken photographs of me without my consent (he then bizarrely emailed me a photo of my own feet!); Caused damage to our electricity box – he has… Read More »