Category Archives: Reported Complaints

Recycled Tracking Number

I ordered a parcel on 10/10/19 for collection the next day as I have done 100s of time, I use Hermes several times a week for my business parcels. Yes I have had problems in the past like I am sure everyone does but their prices and service suit my needs so I accept it… Read More »

Guitar lost

I sent a guitar that I sold on Ebay via Hermes. The parcel was collected from my home address on 20/9/19 and that is the only information that appears against the tracking number. It never arrived at it destination. I have made a complaint but no one ever gets back to me despite promises that… Read More »

Lost my parcel, won’t compensate

Hermes last scanned my parcel at local depot on wednesday. Parcel hasn’t updated in 5 days after. Hermes have agreed its lost after an investigation yet won’t refund because a big amazon box with £50 of clothes has a few quids sweets in. Told me they won’t assist me any further

Bermuda Triangle

I had a very expensive Sony phone sent to me on the 3rd of October. Hermes Tracker showed it had arrived at my local depot on the 4th and was scheduled to be delivered that day. Just after that notification was another one saying there would be a delay and to wait 24 hours,a cynic… Read More »

failure to recover damage compensation

I paid for a parcel to be delivered on 24/9/19 including insurance. parcel arrived damaged, so I submitted a claim for compensation. 2 weeks later that claim has been ignored or lost, so I submit a support ticket, which a week later I find out has been ‘resolved’ without me getting compensation. tried talking to… Read More »

Useless Liars

Really, really bad company. On phone waiting 1.5 hours when they estimated a 15 minute wait only for it to be the employees wage line (the number on this site is wrong). They control the negative reviews on TrustPilot (just try and leave a negative feedback for Hermes UK on TrustPilot it will get hidden… Read More »

It’s all gorn horribly wrong…

Used to be very happy with Hermes delivery in our rural area – until about 2 weeks ago. Since then, everything purchased online and delivered by them has had problems. Item 1 – after about a week overdue, 2 weeks after purchase, seller says it was sent out for delivery on day 1, Hermes tracking… Read More »

Parcel ‘destroyed as instructed’

I recently sent a parcel to someone in Pewsey, Swindon, ref. 5810702253263082. I dropped it off at my local Hermes shop in Redland, Bristol last week (on the Friday). The parcel had still not been delivered (to Pewsey, Wiltshire) by this morning, even though it was now with the courier local to Pewsey. Chasing thjis… Read More »