Kentonline reports that A mum says her Christmas present plans are in chaos after deliveries from myHermes failed to turn up.
Charlotte Walters, a mum of three, ordered a £100 leather jacket from Debenhams, plus a £30 Estee Lauder cosmetics set on November 28.
But the 29-year-old who lives in Rolvenden says the jacket was never delivered to her home and she has been forced to re order it four times.
Charlotte said: “There are problems all over the TN17 area. Friends of mine have ordered Hatchimals from Toys R Us and they haven’t arrived. The toy is so popular it can’t be re-ordered as it will be out of stock.”
She added: “It’s impossible to speak to a person at myHermes as the system is automated and my questions on their Facebook page have not been answered.”
The mum also claims that empty, ripped packages with myHermes cards have been discovered in a ditch in the village.